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  • How to File a Patient Safety Confidentiality Complaint

    Contact Information Website: hhs.gov, hhs.gov, hhs.gov The Patient Safety and Quality Improvement Act of 2005 (Patient Safety Act) and its associated Rule are designed to encourage healthcare providers to report medical errors and patient safety events by offering robust confidentiality protections for related information, known as Patient Safety Work Product (PSWP). These protections prohibit the…

  • Patient rights & responsibilities

    Contact Information Phone: 608-266-8481, 800-642-6552, 608-267-0352, 800-994-6610, 630-792-5636, 866-496-9647, 513-947-1250 Website: aurorahealthcare.org, dhs.wisconsin.gov, jointcommission.org Understanding your rights and responsibilities as a patient is essential for navigating healthcare decisions and costs. The American Hospital Association’s “Patient’s Bill of Rights” ensures you are entitled to make informed choices about your care, privacy, and treatment planning. Key cost…

  • Financial assistance options

    Contact Information Phone: 800-326-2250 Website: access.wisconsin.gov, milwaukee.va.gov, doj.state.wi.us, healthcare.gov., aurorahealthcare.org, aurorahealthcare.org Aurora Health provides comprehensive support to help patients manage the costs of medical procedures, including access to financial assistance programs and personalized payment options. Key cost components typically included in the procedure fee are facility charges, provider fees, and basic medical supplies. However, some…

  • Your Rights Under HIPAA

    Contact Information Website: ecf.dcd.uscourts.gov, hhs.gov, youtube.com, hhs.gov, hhs.gov Overview: The Health Insurance Portability and Accountability Act (HIPAA) is a federal law that protects your medical and health information privacy, ensuring you have rights regarding access to your records. Under HIPAA, you can request copies of your health information, understand how it is used, and control…

  • Preparing for your hospital visit

    Overview: Preparing for a hospital visit—whether for an outpatient or routine procedure—is an important step to ensure your experience is as smooth and cost-effective as possible. Hospital fees typically include components such as the facility charge, professional fees, and sometimes anesthesia or supply costs. To avoid unexpected expenses, it’s wise to request an itemized estimate…

  • Health insurance providers

    Contact Information Phone: 888-863-5502 Understanding your health insurance coverage is crucial before receiving care, as your out-of-pocket costs can vary significantly depending on whether you use in-network or out-of-network providers. The total fee for a procedure typically covers the provider’s charges, facility fees, and may include certain ancillary services; however, coverage may be limited by…