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  • Health insurance providers

    Contact Information Phone: 888-863-5502 Understanding your health insurance coverage is crucial before receiving care, as your out-of-pocket costs can vary significantly depending on whether you use in-network or out-of-network providers. The total fee for a procedure typically covers the provider’s charges, facility fees, and may include certain ancillary services; however, coverage may be limited by…

  • Notice of privacy practices

    Contact Information Website: aurorahealthcare.org, hhs.gov, hhs.gov This excerpt outlines the Notice of Privacy Practices effective 9/1/2019 for patients under the Advocate Health Affiliated Covered Entity (AH ACE), which includes Advocate Aurora Health and Atrium Health. While this document does not specify a particular medical procedure or its direct costs, it is crucial for patients to…

  • Patient registration documents

    Contact Information Website: aurorahealthcare.org Overview: During your clinic or hospital visit, you will be required to complete key patient registration documents as part of the intake process. These documents are essential for confirming your identity, outlining your financial responsibilities, and securing your consent for treatment. The registration fee primarily covers administrative processing, verification of insurance,…

  • Billing & payment FAQ

    Contact Information Phone: 800-326-2250 Website: livewellaah.org, livewellaah.org, aurorahealthcare.org, livewellaah.org, aurorahealthcare.org, aurorahealthcare.org When undergoing a preventive exam or related medical procedure, patients may encounter billing practices that result in receiving more than one bill. This can happen if, during a preventive service, an underlying medical condition is identified, shifting the service from being classified as preventive…

  • Medical billing glossary

    Contact Information Website: aurorahealthcare.org, aurorahealthcare.org Understanding medical bills can be challenging due to the specialized terminology and varied cost components involved. Common billing terms—such as allowed amount, coinsurance, copayment, and contracted collection agency—help define how much you owe for a procedure and how your insurance shares the cost. The total fee you see on your…

  • How to File a Patient Safety Confidentiality Complaint

    Contact Information Website: hhs.gov, hhs.gov, hhs.gov The Patient Safety and Quality Improvement Act of 2005 (Patient Safety Act) and its associated Rule are designed to encourage healthcare providers to report medical errors and patient safety events by offering robust confidentiality protections for related information, known as Patient Safety Work Product (PSWP). These protections prohibit the…