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    Contact Information Phone: 800-326-2250 Website: access.wisconsin.gov, milwaukee.va.gov, doj.state.wi.us, healthcare.gov., aurorahealthcare.org, aurorahealthcare.org Aurora Health provides comprehensive support to help patients manage the costs of medical procedures, including access to financial assistance programs and personalized payment options. Key cost components typically included in the procedure fee are facility charges, provider fees, and basic medical supplies. However, some…

  • Billing & payment FAQ

    Contact Information Phone: 800-326-2250 Website: livewellaah.org, livewellaah.org, aurorahealthcare.org, livewellaah.org, aurorahealthcare.org, aurorahealthcare.org When undergoing a preventive exam or related medical procedure, patients may encounter billing practices that result in receiving more than one bill. This can happen if, during a preventive service, an underlying medical condition is identified, shifting the service from being classified as preventive…

  • Medical billing glossary

    Contact Information Website: aurorahealthcare.org, aurorahealthcare.org Understanding medical bills can be challenging due to the specialized terminology and varied cost components involved. Common billing terms—such as allowed amount, coinsurance, copayment, and contracted collection agency—help define how much you owe for a procedure and how your insurance shares the cost. The total fee you see on your…

  • How to File a Patient Safety Confidentiality Complaint

    Contact Information Website: hhs.gov, hhs.gov, hhs.gov The Patient Safety and Quality Improvement Act of 2005 (Patient Safety Act) and its associated Rule are designed to encourage healthcare providers to report medical errors and patient safety events by offering robust confidentiality protections for related information, known as Patient Safety Work Product (PSWP). These protections prohibit the…

  • How to File a Health Information Privacy or Security Complaint

    Contact Information Website: ocrportal.hhs.gov, ocrportal.hhs.gov, hhs.gov, ocrportal.hhs.gov, hhs.gov, hhs.gov When you believe your health information privacy or security rights have been violated—such as a potential breach of confidentiality, unauthorized disclosure, or inappropriate handling of your medical records—you have the right to file a formal complaint. The process is overseen by the Office for Civil Rights…

  • How OCR Investigates a Health Information Privacy and Security Complaint

    The Office for Civil Rights (OCR) investigates complaints related to violations of health information privacy and security, particularly under the HIPAA Rules. This process involves a thorough review of the submitted complaint, an investigation into whether a covered entity or business associate has failed to comply with HIPAA requirements, and, if necessary, the imposition of…