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  • Patient rights & responsibilities

    Contact Information Phone: 608-266-8481, 800-642-6552, 608-267-0352, 800-994-6610, 630-792-5636, 866-496-9647, 513-947-1250 Website: aurorahealthcare.org, dhs.wisconsin.gov, jointcommission.org Understanding your rights and responsibilities as a patient is essential for navigating healthcare decisions and costs. The American Hospital Association’s “Patient’s Bill of Rights” ensures you are entitled to make informed choices about your care, privacy, and treatment planning. Key cost…

  • Get medical records

    Contact Information Phone: 414-979-4590 Website: aurorahealthcare.org, aurorahealthcare.org Requesting your medical records, also known as protected health information (PHI), is an important part of managing your healthcare. The fee for obtaining copies of medical records typically covers administrative costs such as processing, copying, and delivering your records in your preferred format (paper, email, CD, etc.). If…

  • Billing & payment FAQ

    Contact Information Phone: 800-326-2250 Website: livewellaah.org, livewellaah.org, aurorahealthcare.org, livewellaah.org, aurorahealthcare.org, aurorahealthcare.org When undergoing a preventive exam or related medical procedure, patients may encounter billing practices that result in receiving more than one bill. This can happen if, during a preventive service, an underlying medical condition is identified, shifting the service from being classified as preventive…

  • Aurora Health Care Mask Mandate Begins Amid Rising Illness in Wisconsin

    Contact Information Website: auroraprices.com Aurora Health Care has implemented a temporary mask mandate beginning January 6, responding to a significant rise in infectious illnesses across Wisconsin. This policy requires all patients and visitors to wear masks in patient rooms and congregate areas, aiming to curb the spread of diseases such as whooping cough and norovirus….

  • How to File a Health Information Privacy or Security Complaint

    Contact Information Website: ocrportal.hhs.gov, ocrportal.hhs.gov, hhs.gov, ocrportal.hhs.gov, hhs.gov, hhs.gov When you believe your health information privacy or security rights have been violated—such as a potential breach of confidentiality, unauthorized disclosure, or inappropriate handling of your medical records—you have the right to file a formal complaint. The process is overseen by the Office for Civil Rights…

  • Get payment summaries

    Contact Information Website: aurorahealthcare.org, aurorahealthcare.org, livewell.aah.org When managing medical expenses, understanding the various types of payment summaries available is essential, especially for Flexible Spending Account (FSA) reimbursements or tax documentation. Key components included in these summaries are detailed listings of all charges, payments made by you or your insurance, and any outstanding balances. These documents…