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  • Health insurance providers

    Contact Information Phone: 888-863-5502 Understanding your health insurance coverage is crucial before receiving care, as your out-of-pocket costs can vary significantly depending on whether you use in-network or out-of-network providers. The total fee for a procedure typically covers the provider’s charges, facility fees, and may include certain ancillary services; however, coverage may be limited by…

  • How to File a Health Information Privacy or Security Complaint

    Contact Information Website: ocrportal.hhs.gov, ocrportal.hhs.gov, hhs.gov, ocrportal.hhs.gov, hhs.gov, hhs.gov When you believe your health information privacy or security rights have been violated—such as a potential breach of confidentiality, unauthorized disclosure, or inappropriate handling of your medical records—you have the right to file a formal complaint. The process is overseen by the Office for Civil Rights…

  • Get medical records

    Contact Information Phone: 414-979-4590 Website: aurorahealthcare.org, aurorahealthcare.org Requesting your medical records, also known as protected health information (PHI), is an important part of managing your healthcare. The fee for obtaining copies of medical records typically covers administrative costs such as processing, copying, and delivering your records in your preferred format (paper, email, CD, etc.). If…

  • Notice of privacy practices

    Contact Information Website: aurorahealthcare.org, hhs.gov, hhs.gov This excerpt outlines the Notice of Privacy Practices effective 9/1/2019 for patients under the Advocate Health Affiliated Covered Entity (AH ACE), which includes Advocate Aurora Health and Atrium Health. While this document does not specify a particular medical procedure or its direct costs, it is crucial for patients to…

  • Medical billing glossary

    Contact Information Website: aurorahealthcare.org, aurorahealthcare.org Understanding medical bills can be challenging due to the specialized terminology and varied cost components involved. Common billing terms—such as allowed amount, coinsurance, copayment, and contracted collection agency—help define how much you owe for a procedure and how your insurance shares the cost. The total fee you see on your…

  • Get payment summaries

    Contact Information Website: aurorahealthcare.org, aurorahealthcare.org, livewell.aah.org When managing medical expenses, understanding the various types of payment summaries available is essential, especially for Flexible Spending Account (FSA) reimbursements or tax documentation. Key components included in these summaries are detailed listings of all charges, payments made by you or your insurance, and any outstanding balances. These documents…